Summary: This position serves as a liaison between the Maintenance Manager and the Field Technicians. The successful candidate will perform on-site or in-house servicing, repair and/or installation of customer equipment. This job may include any aspect of field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation. Assists manager with field problem solving and distribution of parts and distribute information to field technicians.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Record Keeping and analyzing

· Installation, preventive and corrective maintenance of equipment to include PC based computers, video surveillance equipment, network communications equipment, and/or radio equipment

· Restores equipment to operational status as quickly as possible.

· Maintenance of spare equipment and parts inventory.

· Recommends preventive maintenance action and program.

· May recommend and develop local administrative practices.

· Makes recommendations regarding the application or utilization of the system and its components.

· Supervises and trains technicians.

· Responds to corrective maintenance requests or alarms within an acceptable time frame.

· Completes paperwork accurately and in a timely manner.

· Completes reports, logs and performs shift-to-shift communications in accordance with established policies, procedures and local practices.

Supervisory Responsibilities: This job has limited supervisory responsibilities.

Performance Skills/Competencies: The below categories represent general skill sets that are required by this position. The level of proficiency & priority required by this position are defined by the following scales.