Job Openings >> Business Analyst/CSR Manager
Business Analyst/CSR Manager
Summary
Title:Business Analyst/CSR Manager
ID:1171
Job Type:Temp to Perm
Location:Dover, DE
Posting Date:09/07/2017
Description
Seeking a savvy business analyst/CSR manager with at least 5-10 years of experience performing analytics, creating standard operating procedures and auditing. 

Compile statistical data and create reports, spreadsheets, charts, graphs that is required by our customer, including all monthly performance reports.
• Forecasts, analyzes, and interprets operational and financial data. 
• Evaluates processes and offers suggestions to optimize processes.
• Participate in various interdepartmental meetings, as well as external meetings with customer.
• Supports internal and external audits, planning and control processes and procedures
• Subject Matter Expert in operations policy, procedures, and business rules
• Maintains master operations manuals, training manuals, and business rule documents
• Contributes to professional business writing assignments for documents. 
• Direct and manage sub-contractor activities for License Plate lookups services
• Direct and manage sub-contractor activities for violation Collections services including requests for Settlements, dispute customer escalations, and monthly reports quality check
• Direct and oversee activities for Bankruptcy status for DE Violations
• Prepare project statistical data for Service Center Manager
Required Skills & Experience: 
• Proficient in the use of Microsoft Word and Excel, particularly analytical formulas
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to effectively communicate, present information and respond to questions from groups of managers, clients, customers, and the general public

Education:
Minimum Bachelors degree in Business Administration or equivalent experience
This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock