Title: | Image Review Clerk |
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ID: | 1167 |
Job Type: | Temporary |
Location: | Ashburn, VA |
Posting Date: | 08/01/2017 |
he Image Review Clerk is responsible for the accurate and timely verification and processing
of license plate images identified for manual processing under the electronic toll system
transaction management rules.
Specific Duties and Responsibilities:
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Contribute to excellence in customer service by learning and applying rules for correct acceptance or rejection of images; understand vehicle classifications, types of license plates, application of reject codes.
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Consistently achieve and meet/exceed specific personal performance metrics and positively contribute to the successful achievement of all group key performance indicators (KPIs).
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Demonstrate a thorough understanding of the relationship between accuracy and speed and the impact on the customer and the business.
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Report to work and be ready to begin your assigned tasks at the start of your scheduled shift to ensure successful fulfillment of work assigned.
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Take ownership of work and provide input and/or assistance in formulating new policies and procedures; recommend changes to existing policies and procedures as required. Ensure compliance with toll system agreement as applicable.
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Identify problems with the following and communicate or escalate these issues to the proper area for resolution:
o Image Reviewing tools
o Tolling system
o Problem license plate images/accounts
o Problematic business rules
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Work with a high degree of personal integrity, treat others with respect and foster a safe harassment free work environment.
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Perform other work as required and assigned.